Whether you are ordering custom jerseys for yourself, a friend or a team it can be a tricky process. Here is an outline of the process and some notes to help it go a little smoother. Any notes with an asterisk* denote further information listed below.
Step 1: PREPARATION
Decide if you will need a stock design* with custom updates/additions or a fresh new design. Note: the design is the background pattern that goes behind all logos and fonts. Collect all your customizations including logos/images*, fonts, colors, etc.
Step 2: SUBMISSION
Once you have collected all your design notes and ideas, send an email to [email protected]. In the subject, enter CUSTOMER NAME + TEAM OR PROJECT NAME as we receive an abundance of emails and this helps us search for your email instead of scrolling through the inbox. Note: We use gmail because it is good at transferring images without compressing them but even gmail has limits. If you build images in AI, please click share inside your design and copy/paste that link in your design submission email.
In the email, try to include as much information as possible to help us get your initial design mock up right the first time. We pay our artists hourly so when there are excessive edits over and over, it taxes the system. Note: please include your deadline. Not the first day of your event…. let us know when you absolutely have to have them. If your event is on the 15th but your flight is on the 14th, your deadline should be the 13th or sooner.
UPDATE: As of 7/1/2026 custom designs are allowed 4 edits for free. After that, they will be billed according to the artists hourly rate which is commonly $20/hr with a one hour minimum.
If you explain your design notes/ideas accurately in the initial email, we usually get it right the first or second try. It is rare that we need excessive attempts unless the customer is not getting all the information to us in the beginning or when they keep changing their minds. If there are several edits, send them all in one email, not is several separate emails. This lets us get all the updates done in one edit session.
Please keep in mind that at all times, we have multiple orders in the pipeline so your order goes in line with the artists. We will respond to your email immediately with any questions and we will keep you updated as we go. Mock ups are sent as they are completed.
3: MOCK UP PHASE 1
We construct a mock up of your design on a flat 2D template. It consists of the front, back, collar and both sleeves as separate pieces because this is how they are printed. They are sewn together after they are printed. In the case of teams, this first mock up is only a single shirt. This is when we work out the layout and where everything goes. We will email this mock up to you in the original submission email because we keep all correspondence for an order together in one email string. You will REPLY to this email with “approved” or provide edit notes.
4: MOCK UP PHASE 2 (WHEN NEEDED)
Once approved, a single piece order will go into line for production. If it is a team or multi-piece order, this is when we build the entire file with all the shirts on it. You will receive that mock up so that you can confirm all designs, colors, sizes, logos, names and spellings. Once it is reviewed, you reply again with “approved” or provide edit notes. Once all are approved, the order moves into the next phase.
4: BILLING
Once your design is approved, we will issue an invoice. Your order does not move into production until this invoice is paid in full. We accept Zelle, CashApp, Venmo or you can pay the invoice with a credit or debit card.
5: PRODUCTION
Brutal Game Gear maintains a standard 4 week turnaround once there is a final approval for the full print file and payment has been completed. Depending on the workload, that timeline is sometimes faster but we ask for 4 weeks to complete. If you get them early, then great! Brutal Game Gear is not responsible for missed deadlines when shipping delays are to blame.
WARNING: Try to reach out to us with design notes as early as possible. Things like shipping delays, lost packages, etc happen and if you wait until the last minute, there is no time to problem solve those situations.